FIHR in partnership with Serol Hospitalitay invites you to the Customer Experience Workshop organized on May 30 between 9 a.m.:00 and 13:00 at the Cismigiu hotel, Blanari Hall, Regina Elisabeta Blvd., no. 38.
The 4-hour workshop offers participants the opportunity to develop the quality of customer interactions and identify solutions to customer service challenges. The workshop is recommended for hotel front-house staff, middle management.
The main topics that will be addressed in this workshop are:
- Customer Experience Continuum
- Customer Care
- Customer Success
- Customer Experience
- Experiența clienților – strategii & tehnici
- Techniques and methods used, group exercises
Ms. Mihaela Stoica, psychologist and certified corporate is the trainer of the Customer Experience Workshop. Mihaela is an accredited trainer in psychopedagogy and a psychologist specialized in organizational psychology. She has over 17 years of experience as a trainer in institutions and different organizational environments and 10 years of experience in continuing medical education courses. She has published studies focused on resilience, trust and managing employees' emotions in organizations. She develops workshops and courses in communication and medical education.
Given the highly applied nature of the workshop, the number of places is limited to 12 people, registration is based on confirmation of payment of the participation fee (representing consumption).
Participation fee:
- 150 lei / persoana – membri FIHR (Federația Industriei Hoteliere din România)
- 300 lei / persoana – non-membri FIHR
Registrations are made at the address [email protected] until May 27, 2024.
