{"id":9420,"date":"2025-10-01T13:40:07","date_gmt":"2025-10-01T13:40:07","guid":{"rendered":"https:\/\/fihr.ro\/?post_type=campanii&#038;p=9420"},"modified":"2025-10-08T14:02:12","modified_gmt":"2025-10-08T14:02:12","slug":"codul-de-conduita-al-ue-pentru-evaluari-si-recenzii-online-in-domeniul-ospitalitatii","status":"publish","type":"campanii","link":"https:\/\/fihr.ro\/en\/campanii\/codul-de-conduita-al-ue-pentru-evaluari-si-recenzii-online-in-domeniul-ospitalitatii\/","title":{"rendered":"EU Code of Conduct for Online Ratings and Reviews in the Hospitality Sector"},"content":{"rendered":"<p><strong>EU Code of Conduct for Online Ratings and Reviews in the Hospitality Sector \u2014 A step forward for transparency and trust in the hotel industry<\/strong><\/p>\n<p>To support the existence of online reviews <strong>real, transparent and truthful<\/strong>, the European Union has worked closely with the main players in the hospitality market in Europe: booking platforms, hotel operators and consumer protection organisations.<\/p>\n<p>The result of this joint effort is <strong>EU Code of Conduct on Online Ratings and Reviews<\/strong>, which:<\/p>\n<ol>\n<li>Establish a clear set of <strong>common principles<\/strong> applicable to all hotel service providers;<\/li>\n<li>Ensures that published feedback is <strong>real<\/strong>, written by guests who have had first-hand experiences;<\/li>\n<li>Explains transparently how ratings and reviews are calculated;<\/li>\n<li>Promotes platforms&#039; responsibility in managing reviews fairly and openly.<\/li>\n<\/ol>\n<p>By signing this Code, companies and platforms commit to implementing measures that guarantee fair evaluations. <strong>transparent and reliable<\/strong>:<\/p>\n<ul>\n<li>For hotel operators, this means access to authentic, valuable feedback for improving services and customer satisfaction;<\/li>\n<li>For platforms, it involves responsible and transparent review management, thus increasing user trust.<\/li>\n<\/ul>\n<p><strong>The Romanian Hotel Industry Federation is the first organization in Romania to support this initiative.<\/strong>The full text of the Code of Conduct can be accessed <a href=\"https:\/\/transport.ec.europa.eu\/document\/download\/7c3829ab-2419-438b-8a5f-7d8a72901df9_en?filename=tourism_code_of_conduct.pdf\">HERE<\/a><\/p>\n<p>This initiative represents an important opportunity for the Romanian hotel industry to adopt good European practices, increase the level of transparency and strengthen tourists&#039; trust in online reviews.<\/p>\n<p>&nbsp;<\/p>","protected":false},"featured_media":9422,"template":"","class_list":["post-9420","campanii","type-campanii","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/fihr.ro\/en\/wp-json\/wp\/v2\/campanii\/9420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fihr.ro\/en\/wp-json\/wp\/v2\/campanii"}],"about":[{"href":"https:\/\/fihr.ro\/en\/wp-json\/wp\/v2\/types\/campanii"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fihr.ro\/en\/wp-json\/wp\/v2\/media\/9422"}],"wp:attachment":[{"href":"https:\/\/fihr.ro\/en\/wp-json\/wp\/v2\/media?parent=9420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}