{"id":9050,"date":"2025-06-30T10:51:36","date_gmt":"2025-06-30T10:51:36","guid":{"rendered":"https:\/\/fihr.ro\/?p=9050"},"modified":"2025-06-16T14:31:25","modified_gmt":"2025-06-16T14:31:25","slug":"workshop-dezvoltarea-abilitatilor-de-comunicare-interna-si-experienta-clientului-intern","status":"publish","type":"post","link":"https:\/\/fihr.ro\/en\/workshop-dezvoltarea-abilitatilor-de-comunicare-interna-si-experienta-clientului-intern\/","title":{"rendered":"Workshop Developing internal communication skills and internal customer experience"},"content":{"rendered":"<p><strong>Fihri<\/strong> in partnership with <strong>Hospitality Advisor<\/strong> organize the first workshop <em><strong>Developing internal communication skills and customer experience<\/strong> <\/em>internal on the date of <strong>June 30th 9:00 a.m.<\/strong> at the Marshal Garden Hotel, Bucharest.<\/p>\n<p>The workshop is essential for perfecting your hospitality skills! During this 4-hour event, participants will learn about:<\/p>\n<ul>\n<li>Internal customer awareness: who they are and how they fit into the relationship with the department.<\/li>\n<li>The importance of effective internal communication in the hotel environment for a united and high-performing team.<\/li>\n<li>Developing skills in verbal and non-verbal communication, both with colleagues and guests.<\/li>\n<li>Identifying and managing difficult situations in relationships with customers and guests.<\/li>\n<li>Understanding the concept of Guest Experience and the role of each employee in creating a memorable and excellent experience.<\/li>\n<li>Strategies for managing problematic situations with guests for optimal results.<\/li>\n<\/ul>\n<p>This workshop is addressed to all hotel departments, offering the opportunity to strengthen communication skills with customers.<\/p>\n<p>The workshop will be supported by <strong>Adrian Dumitriu, <\/strong>Managing Partner Hospitality Advisor, has over 25 years in the field, having a key role in the supervision and successful management of hotels such as Radisson Bucharest, RIN Hotels and Ana Hotels, in the position of Food &amp; Beverage Operations Manager.<\/p>\n<p>Participation in this event is <strong>free<\/strong> for FIHR members, respectively <strong>150 lei\/ participant<\/strong> for non-members.<\/p>\n<p>For more details about the agenda and organization, please contact us \u2013 <a href=\"mailto:office.fihr@gmail.com\">office.fihr@gmail.com<\/a><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"aligncenter size-large wp-image-9051\" src=\"https:\/\/fihr.ro\/wp-content\/uploads\/2025\/06\/afis-workshop-1024x576.jpg\" alt=\"\" width=\"1024\" height=\"576\" srcset=\"https:\/\/fihr.ro\/wp-content\/uploads\/2025\/06\/afis-workshop-1024x576.jpg 1024w, https:\/\/fihr.ro\/wp-content\/uploads\/2025\/06\/afis-workshop-300x169.jpg 300w, https:\/\/fihr.ro\/wp-content\/uploads\/2025\/06\/afis-workshop-768x432.jpg 768w, https:\/\/fihr.ro\/wp-content\/uploads\/2025\/06\/afis-workshop-1536x864.jpg 1536w, https:\/\/fihr.ro\/wp-content\/uploads\/2025\/06\/afis-workshop-18x10.jpg 18w, https:\/\/fihr.ro\/wp-content\/uploads\/2025\/06\/afis-workshop.jpg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>FIHR \u00een parteneriat cu Hospitality Advisor organizeaza primul workshop Dezvoltarea abilit\u0103\u021bilor de comunicare intern\u0103 \u0219i experien\u021ba clientului intern \u00een data de 30 iunie ora 09,00 la hotel Marshal Garden, Bucure\u0219ti. Workshopul este\u00a0 esen\u021bial pentru perfec\u021bionarea abilit\u0103\u021bilor tale \u00een domeniul ospitalit\u0103\u021bii! \u00cen cadrul acestui eveniment de 4 ore, participan\u021bii vor afla despre: Constientizarea clientului intern: cine [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":9051,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_eb_attr":"","footnotes":"","_wpscp_schedule_draft_date":"","_wpscp_schedule_republish_date":"","_wpscppro_advance_schedule":false,"_wpscppro_advance_schedule_date":"","_wpscppro_dont_share_socialmedia":null,"_wpscppro_custom_social_share_image":0,"_facebook_share_type":"default","_twitter_share_type":"default","_linkedin_share_type":"default","_pinterest_share_type":"default","_linkedin_share_type_page":"","_instagram_share_type":"default","_medium_share_type":"default","_threads_share_type":"","_google_business_share_type":"","_bluesky_share_type":"","_mastodon_share_type":"","_selected_social_profile":[],"_wpsp_enable_custom_social_template":false,"_wpsp_social_scheduling":{"enabled":false,"datetime":null,"platforms":[],"status":"template_only","dateOption":"today","timeOption":"now","customDays":"","customHours":"","customDate":"","customTime":"","schedulingType":"absolute"},"_wpsp_active_default_template":true},"categories":[1],"tags":[],"class_list":["post-9050","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-evenimente"],"acf":[],"_links":{"self":[{"href":"https:\/\/fihr.ro\/en\/wp-json\/wp\/v2\/posts\/9050","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fihr.ro\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fihr.ro\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fihr.ro\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/fihr.ro\/en\/wp-json\/wp\/v2\/comments?post=9050"}],"version-history":[{"count":2,"href":"https:\/\/fihr.ro\/en\/wp-json\/wp\/v2\/posts\/9050\/revisions"}],"predecessor-version":[{"id":9074,"href":"https:\/\/fihr.ro\/en\/wp-json\/wp\/v2\/posts\/9050\/revisions\/9074"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/fihr.ro\/en\/wp-json\/wp\/v2\/media\/9051"}],"wp:attachment":[{"href":"https:\/\/fihr.ro\/en\/wp-json\/wp\/v2\/media?parent=9050"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fihr.ro\/en\/wp-json\/wp\/v2\/categories?post=9050"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fihr.ro\/en\/wp-json\/wp\/v2\/tags?post=9050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}