Fihri in partnership with Hospitality Advisor organize the first workshop Developing internal communication skills and customer experience internal on the date of June 30th 9:00 a.m. at the Marshal Garden Hotel, Bucharest.
The workshop is essential for perfecting your hospitality skills! During this 4-hour event, participants will learn about:
- Internal customer awareness: who they are and how they fit into the relationship with the department.
- The importance of effective internal communication in the hotel environment for a united and high-performing team.
- Developing skills in verbal and non-verbal communication, both with colleagues and guests.
- Identifying and managing difficult situations in relationships with customers and guests.
- Understanding the concept of Guest Experience and the role of each employee in creating a memorable and excellent experience.
- Strategies for managing problematic situations with guests for optimal results.
This workshop is addressed to all hotel departments, offering the opportunity to strengthen communication skills with customers.
The workshop will be supported by Adrian Dumitriu, Managing Partner Hospitality Advisor, has over 25 years in the field, having a key role in the supervision and successful management of hotels such as Radisson Bucharest, RIN Hotels and Ana Hotels, in the position of Food & Beverage Operations Manager.
Participation in this event is free for FIHR members, respectively 150 lei/ participant for non-members.
For more details about the agenda and organization, please contact us – [email protected]
